Return & Refund Policy
Effective Date: June 1, 2026
Eligibility
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, items must be:
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Unused and in original condition.
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Returned with original packaging, tags, and accessories.
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Accompanied by proof of purchase.
Non-Returnable Items
The following are generally non-returnable unless defective or prohibited by law:
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Personalized or custom-made items.
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Gift cards.
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Downloadable or digital products.
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Items marked as final sale.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos and order details.
Return Process
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Email support@kiraharmony.us with your order number and reason for return.
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Wait for return instructions and authorization.
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Ship the item to the designated return address.
Refunds
Once the return is received and inspected, approved refunds will be issued to the original payment method. Processing times vary by payment provider and may take 5–10 business days after approval.
Return Shipping
Customers are generally responsible for return shipping costs unless the item was defective, damaged, or sent in error.
Exchanges
We may offer exchanges for eligible items, subject to inventory availability.