FAQ

Effective Date: June 1, 2026

🛒 Ordering

Q1: How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is completed.

Q2: Can I modify or cancel my order?

Orders can only be modified or canceled within 12 hours of purchase. After processing begins, changes may not be possible.

Q3: I did not receive a confirmation email. What should I do?

Please check your spam folder. If you still cannot find it, contact us at support@kiraharmony.us.

🚚 Shipping

Q4: How long does shipping take?

  • USA: 7–15 business days
  • International: 10–25 business days

Q5: How much is shipping?

We charge a flat shipping fee of $8.56 per order.

Q6: How can I track my order?

Once shipped, you will receive a tracking number via email.

💰 Returns & Refunds

Q7: What is your return policy?

We accept returns within 30 days of delivery for eligible items in unused condition.

Q8: How long do refunds take?

Refunds are typically processed within 5–10 business days after approval.

📦 Product Issues

Q9: What if I receive a damaged item?

Please contact us within 7 days with photos of the item and packaging.

Q10: What if I received the wrong item?

We will resend the correct item or issue a refund depending on the situation.

🔐 Account & Security

Q11: Is my payment information secure?

Yes. Payments are processed through secure third-party providers. We do not store full card details.

📩 Contact

If your question is not listed here, please contact us:

Response time: 1–3 business days